i was asking for it, really.

March 14th, 2007


A couple of days after my post about using disposable credit card numbers to avoid fraud, I got a call from Citi Bank saying that my debit card number had been compromised. The call was out of the blue which was weird, but she didn’t ask for any identifying information. She just started listing off charges I had made on my account, asking if they were legit. They all were, and she said they would be deactivating my card anyway and would send me a new one. She wouldn’t tell me why they thought it was at risk, stating that the security department had reason to believe it was the case. She transferred me over to the debit department to get a replacement card sent out, but my cell phone dropped the call while I was on hold. She called me back and told me it would be a long wait before someone would pick up. She offered me a phone number to call instead, and I took it.

I called them, and while I was on hold, I looked over citi.com in search of a listing of that number. I couldn’t find one. When the guy finally answered, he asked for my card number or account number. I pointed out that I really had no idea who he was, and how could he prove he worked for Citi Bank. He agreed, and pointed me to the customer service number listed on the website. I called them back, and everything was legit. How do I know it was legit? The person who answered was in India. Proof positive, buddy. Anyway, they are sending me a card, leaving me without any access to cash or any idea how this got started in the first place.

Comments are closed.